What is Jonot?

The problem: physical queues waste everyone’s time

Walk-in businesses — clinics, government offices, retail counters, bank branches — ask customers to stand in a physical line and wait. The customer cannot sit down, step outside, or do anything else while they wait. If they leave to get a coffee, they lose their place. Staff cannot see at a glance how long the backlog is. Everyone is frustrated.

The solution: a virtual queue

Jonot replaces the physical line with a virtual one. Customers join the queue by scanning a QR code or tapping a kiosk tablet. They receive a ticket number, then track their position on their phone — in real time, from wherever they want to wait. When their number is called, they approach the counter. No standing in line. No losing their place.

For staff, Jonot provides a simple desk interface to call the next customer, mark them as served, or skip them. A display screen in the waiting area announces called numbers visually and by audio, so customers who step away know when to return.

Glossary

Organisation The top-level entity in Jonot, representing your business. An organisation (or “org”) has one or more locations, a billing plan, and a set of org-managers who can administer everything under it.

Location A physical venue or branch within an organisation — for example, “Main Street Branch” or “City Centre Store”. Each location has its own queues, devices (kiosk, display, desk), and staff members.

Queue A named waiting list within a location, such as “Walk-ins” or “Appointments”. Customers join a specific queue. A location can have multiple queues running in parallel for different services.

Ticket A numbered entry in a queue. Issued to a customer when they join. Carries a sequential number (visible to staff and on the display) and a unique 22-character hash that serves as the customer’s anonymous credential.

Kiosk A tablet placed at the venue entrance. Customers tap it to join a queue and receive a printed ticket receipt. Paired to a specific queue in a location.

Display A TV or monitor in the waiting area that shows which ticket numbers are currently being called. Updates in real time and announces numbers via audio.

Desk The staff-facing interface at the service counter. Staff use it to call the next customer, mark them as served, or skip them. Paired to a specific queue. No staff login is required — the desk authenticates as a device.

Org-manager A human user with full administrative access to an organisation — can manage all locations, queues, devices, staff, and billing.

Location-manager A human user with administrative access scoped to a specific location — can manage queues and devices for their location, but cannot create new locations or access billing.