What is Jonot?

The problem: physical queues waste everyone’s time

Customers at clinics, government offices, shops, and banks often have to stand in a physical line. They cannot sit down or step outside without losing their place. Staff also cannot quickly see how many people are waiting.

The solution: a virtual queue

Jonot replaces the physical line with a virtual queue. Customers join by scanning a QR code or using a kiosk tablet. They receive a ticket number and track their position on their phone in real time. They can wait elsewhere and go to the counter when their number is called.

For staff, Jonot provides a simple desk interface to call the next customer, mark them as served, or skip them. A display screen in the waiting area announces called numbers visually and by audio, so customers who step away know when to return.

Available in 19 languages

The customer app, kiosk, and display run in 19 languages, available on all plans: English, Suomeksi, Svenska, Deutsch, Português, Español, Français, Italiano, Nederlands, Norsk, Dansk, Polski, Kiswahili, 日本語, Čeština, Türkçe, Ελληνικά, 한국어, 简体中文.

Customers who join by QR code or kiosk first see the venue’s configured language. They can choose another language for their session. See the Languages guide to configure languages.

Glossary

Organisation Your business in Jonot. An organisation, also called an “org”, has one or more locations, a billing plan, and org-managers who can manage the whole organisation.

Location A physical venue or branch in an organisation, such as “Main Street Branch” or “City Centre Store”. Each location has its own queues, devices, and staff members.

Queue A named waiting list at a location, such as “Walk-ins” or “Appointments”. Customers join a specific queue. A location can run several queues at the same time for different services.

Ticket A numbered entry created when a customer joins a queue. It has a sequential number that staff and displays can see. It also has a unique 22-character hash that acts as the customer’s anonymous credential.

Kiosk A tablet at the venue entrance that customers use to join a queue. Jonot usually runs the kiosk as a dedicated Android app, but it can also run in a browser. The Android app can print tickets. Each kiosk is paired with one queue at a location.

Display A TV or monitor in the waiting area. It shows the ticket numbers being called, updates in real time, and announces numbers by audio.

Desk The staff app at the service counter. It runs as a dedicated Android app on a fixed tablet or in a browser on a computer or tablet. Staff use it to call, complete, or skip tickets. Each desk is paired with one queue. Staff do not need to sign in because the desk authenticates as a device.

Org-manager A person with full administrative access to an organisation. An org-manager can manage all locations, queues, devices, staff, and billing.

Location-manager A person with administrative access to a specific location. A location-manager can manage queues and devices at that location but cannot create locations or access billing.