What is Jonot?
The problem: physical queues waste everyone's time
Section titled “The problem: physical queues waste everyone's time”Walk-in businesses — clinics, government offices, retail counters, bank branches — ask customers to stand in a physical line. They cannot sit down or step outside without losing their place, and staff cannot see the backlog at a glance.
The solution: a virtual queue
Section titled “The solution: a virtual queue”Jonot replaces the physical line with a virtual one. Customers join the queue by scanning a QR code or tapping a kiosk tablet. They receive a ticket number, then track their position on their phone — in real time, from wherever they want to wait. When their number is called, they approach the counter. No standing in line. No losing their place.
For staff, Jonot provides a simple desk interface to call the next customer, mark them as served, or skip them. A display screen in the waiting area announces called numbers visually and by audio, so customers who step away know when to return.
Speaks your customers' language
Section titled “Speaks your customers' language”Jonot's customer-facing surfaces — the customer app, the kiosk, and the display — run in 12 languages, available on all plans: English, Suomeksi, Svenska, Norsk, Dansk, Deutsch, Nederlands, Français, Italiano, Español, Português, Polski.
A customer joining via QR or kiosk sees the venue's configured language and can switch to their own for the duration of their session. See the Languages guide for the full configuration story.
Glossary
Section titled “Glossary”Organisation The top-level entity in Jonot, representing your business. An organisation (or "org") has one or more locations, a billing plan, and a set of org-managers who can administer everything under it.
Location A physical venue or branch within an organisation — for example, "Main Street Branch" or "City Centre Store". Each location has its own queues, devices (kiosk, display, desk), and staff members.
Queue A named waiting list within a location, such as "Walk-ins" or "Appointments". Customers join a specific queue. A location can have multiple queues running in parallel for different services.
Ticket A numbered entry in a queue. Issued to a customer when they join. Carries a sequential number (visible to staff and on the display) and a unique 22-character hash that serves as the customer's anonymous credential.
Kiosk A tablet placed at the venue entrance. Customers tap it to join a queue. Jonot usually runs the kiosk as a dedicated Android app on that tablet; browser-based kiosk setups are also possible. On Android, the kiosk can print ticket receipts. The kiosk is paired to a specific queue in a location.
Display A TV or monitor in the waiting area that shows which ticket numbers are currently being called. Updates in real time and announces numbers via audio.
Desk The staff-facing interface at the service counter. It can run as a dedicated Android desk app on a fixed tablet or in the browser on a PC/tablet. Staff use it to call the next customer, mark them as served, or skip them. Paired to a specific queue. No staff login is required — the desk authenticates as a device.
Org-manager A human user with full administrative access to an organisation — can manage all locations, queues, devices, staff, and billing.
Location-manager A human user with administrative access scoped to a specific location — can manage queues and devices for their location, but cannot create new locations or access billing.