Devices

Jonot has three device types. Each device has a different role in managing a queue. You pair every device with a location, and sometimes a queue, by entering a temporary pairing code in admin.

Device types

Kiosk

A kiosk is a tablet at the venue entrance. Customers use it to join a queue. You can run the kiosk in the Jonot Android app, the desktop app for macOS, Windows, and Linux, or a browser. The Android and desktop apps can connect to an ESC/POS receipt printer and print tickets. A kiosk can serve one queue or all queues at its location.

Surface: dedicated kiosk app (Android or desktop), or https://kiosk.jonot.io

Display

A display is a TV or monitor in the waiting area. It shows the current calls and their desks, the number of waiting customers, the next ticket numbers, and recent calls. It plays an audio announcement when staff call a new number. The screen updates in real time.

Surface: https://display.jonot.io

Desk

A desk is the staff interface for calling customers, completing service, and handling skipped tickets and no-shows. It can run in the Jonot Android app, the desktop app for macOS, Windows, and Linux, or a browser. A desk is paired with a specific queue. Staff do not need individual Jonot accounts because the desk session provides access.

Surface: dedicated desk app (Android or desktop), or https://desk.jonot.io

Pairing model

All three device types use the same pairing process:

1. Open the pairing screen on the device. Kiosks and desks usually use the Jonot device app on the tablet. Browser setups can open https://kiosk.jonot.io/pair/ or https://desk.jonot.io/pair/ instead. Displays use https://display.jonot.io/pair/. The device shows a 7-character pairing code, such as K7M-4PQ. The code is valid for 10 minutes.
2. An org-manager or location-manager opens the location in admin, goes to the Devices tab, clicks Pair device, and enters the code shown on the device screen.
3. After you enter the code, the device opens its main screen. A new Android or desktop kiosk opens printer setup first if it has no configured printer.

If the code expires before it is entered in admin, return to the device’s pairing screen to request a new code. In browser-based setups, that means going back to the relevant /pair URL. The old code is invalidated automatically.

Device access

Pairing gives the device access until you revoke it in admin or the access expires. The device entry in admin shows:

• Device type (kiosk / display / desk)
• Location assignment
• Optional queue assignment (kiosk, desk, display)
• Optional desk assignment (display — see below)
• Optional display name (e.g. “Desk 1”, “Kiosk A”)
• Last-seen timestamp
• Online/offline status

To remove access, go to admin → location → Devices, find the device, and click Revoke. The device loses access when it next connects.

Display assignment

A display has two separate assignments: the queues it shows and, optionally, the desk it follows.

Queue assignment controls the board layout:

• Single queue — one queue assigned; the display uses a single-queue layout with the current call most prominent.
• Multi-queue board — 2–5 queues assigned; the display shows them side by side, each column independently live.
• Location view (all desks) — no queues assigned; the display shows all active calls across the entire location.

Desk linking is optional and works with any queue assignment:

• Linked to a desk — select a desk in admin. While that desk is online, the display shows only the tickets it calls, one at a time. Use this when each desk has its own screen.
• Unlinked — leave the desk selection empty. The display follows its queue assignment as described above.

If a display is linked to a desk and that desk goes offline for more than 2 minutes, the display automatically falls back to the location view. It returns to desk-linked mode when the desk reconnects.

See Pair a Display for the operator-facing walkthrough and Customise the Display for board-layout details.

Offline behaviour

In the Devices list, admin marks a connected device Online. After the device has been disconnected for a set time, the status shows how long ago it was last connected. Devices reconnect automatically when the network returns.

Desk credential

Pairing gives the desk access without a personal user account. Any staff member who uses the device can access the desk without signing in. To remove access, revoke the device in admin. Pair only devices that authorised staff can use.