Billing and Plans
Billing is managed by org-managers. Location-managers do not have access to billing settings.
Open the billing page at https://admin.jonot.io/settings/billing.
Customer portal
Section titled “Customer portal”Click Manage subscription to open the Polar-powered customer portal. From there you can:
- Update your payment method
- View all past invoices
- Download invoice PDFs for your records
Change plan
Section titled “Change plan”Upgrades and downgrades are handled through the customer portal. Changes take effect at the start of the next billing period — you keep your current plan’s features until then.
If you need to move to Enterprise (custom pricing), contact the Jonot sales team via https://join.jonot.io rather than using the portal.
Cancel your subscription
Section titled “Cancel your subscription”To cancel, open the customer portal and select Cancel subscription. Cancellation is end-of-period — your access continues until the current billing period expires. You will not be charged for any future periods.
All your data (locations, queues, ticket history) is retained after cancellation for a grace period, giving you time to export or reactivate.
Reactivate
Section titled “Reactivate”If you cancelled but change your mind, return to the billing page before your current period ends and click Reactivate. Your subscription resumes from the current period end with no gap in service.
If your subscription has already lapsed, contact support or use https://join.jonot.io to start a new subscription.
Trial period
Section titled “Trial period”Starter and Pro plans include a free trial. Your card is stored at checkout but not charged until the trial ends. You can cancel during the trial at no cost. The trial start date and end date are shown on the billing page.