Create Your Account

Getting started with Jonot is a two-phase process:

• Phase A — Sign up at join.jonot.io: create your account, name your organisation, and choose a plan. The whole signup wizard lives here.
• Phase B — Set up your venue in admin.jonot.io: once checkout is complete, the wizard shows a confirmation screen; from there you open Admin to add your first location, create queues, and pair devices.

This page covers Phase A. Head to join.jonot.io to begin.

Step 1 — Create your account

Jonot supports two ways to create an account:

• Email and password — enter your email address and choose a password. Your account is active immediately after submitting; you are taken directly to the next step with no email confirmation required.
• Continue with Google — click the Google button to authenticate with your Google account. You are taken directly to the next step.

Both options create the same type of account. Choose whichever fits your workflow.

Step 2 — Organisation details

After creating your account you land on the Organisation Details form — the top-level entity your locations, queues, and devices live under.

What to fill in

• Organisation name (required) — the display name for your business, e.g. "Acme Clinic".
• URL slug (optional) — auto-generated from the organisation name if left blank. See About slugs below.
• Industry (optional) — pick the option that best describes your business, with an Other catch-all. Helps Jonot tailor defaults to your sector.
• Estimated monthly customers (optional) — helps Jonot recommend the right plan.

Before you can continue, accept the Terms of Service and Privacy Policy using the checkbox at the bottom of the form.

About slugs

The slug becomes part of every customer-facing URL for your organisation:

https://customer.jonot.io/{org-slug}/{location-slug}/{queue-slug}/

It must be 3–40 characters, using only lowercase letters (a–z), numbers (0–9), and hyphens (-) — no leading, trailing, or consecutive hyphens. Choose carefully: the slug cannot be changed after your organisation is created.

Step 3 — Choose a plan and complete checkout

After submitting your organisation details, you are taken to the Plan Selection step. Jonot offers two plans — choose the one that fits your business size and needs.

Starter

Designed for single-location businesses. Includes all core queue management features for one physical venue. A free trial is included — a payment card is required at checkout but you will not be charged until the trial period ends.

Pro

The most popular plan. Designed for businesses that run multiple service lines or need more advanced features. Like Starter, Pro includes a free trial with the same card-required, no-charge-until-trial-ends terms.

Completing checkout

Clicking Select takes you to the Polar-powered checkout page. Enter your payment details. Once the payment method is saved, the wizard advances to a confirmation screen — the fourth and final step — that confirms your account is set up and summarises what to do next. Click its Go to Admin Dashboard button to open admin.jonot.io and continue with Phase B. (The same screen also offers a Sign out option if you are setting up on a shared computer.)

Your trial period starts at the moment you complete checkout. You can cancel before the trial ends without being charged — see Billing and Plans for details.

Forgotten password

If you created your account with email and password and cannot sign in, use the Forgot password? link on the admin login page (admin.jonot.io):

1. Click Forgot password? below the sign-in form.
2. Enter your email address and click Send reset link.
3. Check your inbox for an email from no-reply@jonot.io. Click the reset link inside — it opens the admin app with a new-password form.
4. Enter and confirm your new password, then click Reset password.

The reset link is single-use and expires after a short window. If you do not receive the email within a few minutes, check your spam folder. If the email address is not registered, you will still see the "if this email exists…" confirmation — this is intentional to avoid disclosing whether an address is in the system.

Accounts created via Google OAuth do not have a password and cannot use the password reset flow. Sign in via Continue with Google instead.

Next step: add your first location →