Create Your Account

Jonot setup has two phases:

• Phase A — Sign up at join.jonot.io. Create your account, name your organisation, and choose a plan in the signup wizard.
• Phase B — Set up your venue in admin.jonot.io. After checkout, open Admin from the confirmation screen. In Admin, add your first location, create queues, and pair devices.

This page covers Phase A. Head to join.jonot.io to begin.

Step 1 — Create your account

Jonot supports two ways to create an account:

• Email and password — enter your email address and choose a password. Your account becomes active when you submit the form. You do not need to confirm your email, and the wizard opens the next step.
• Continue with Google — click the Google button and authenticate with your Google account. The wizard then opens the next step.

Both options create the same type of account. Choose the option you prefer.

Step 2 — Organisation details

After you create your account, the Organisation Details form opens. An organisation represents your business and contains its locations, queues, and devices.

What to fill in

• Organisation name (required) — the display name for your business, such as “Acme Clinic”.
• URL slug (optional) — auto-generated from the organisation name if left blank. See About slugs below.
• Industry (optional) — choose the option that best describes your business. Choose Other if none of the listed industries apply. Jonot uses this information to provide defaults for your industry.
• Estimated monthly customers (optional) — helps Jonot recommend the right plan.

Before you can continue, accept the Terms of Service and Privacy Policy using the checkbox at the bottom of the form.

About slugs

The slug becomes part of every customer-facing URL for your organisation:

https://customer.jonot.io/{org-slug}/{location-slug}/{queue-slug}/

It must be 3–40 characters and can contain only lowercase letters (a–z), numbers (0–9), and hyphens (-). It cannot start or end with a hyphen or contain consecutive hyphens. You can change it later in the organisation settings. However, changing it breaks printed QR posters and previously shared join links.

Step 3 — Choose a plan and complete checkout

After you submit your organisation details, the Plan Selection step opens. Jonot offers two plans. Choose the plan that meets your business needs.

Starter

Starter is for businesses with one location. It includes all core queue management features for one physical venue. The plan includes a free trial. You must provide a payment card at checkout, but Jonot does not charge you until the trial ends.

Pro

Pro is the most popular plan. It is for businesses that run several service lines or need more advanced features. Pro includes the same free trial terms as Starter: you must provide a payment card, but Jonot does not charge you until the trial ends.

Completing checkout

Click Choose Starter or Choose Pro. Checkout opens over the same page, so you stay in the wizard. Enter your payment details. After the payment method is saved, the fourth and final step opens. This confirmation screen confirms that your account is ready and explains what to do next. Click Go to Admin Dashboard to open admin.jonot.io and continue with Phase B. If you are using a shared computer, you can choose Sign out instead.

Your trial starts when you complete checkout. You can cancel before the trial ends without being charged. See Billing and Plans for details.

Forgotten password

If you created your account with email and password and cannot sign in, use the Forgot password? link on the admin login page (admin.jonot.io):

1. Click Forgot password? below the sign-in form.
2. Enter your email address and click Send reset link.
3. Check your inbox for an email from no-reply@jonot.io. Click the reset link in the email. The admin app opens a form for your new password.
4. Enter and confirm your new password, then click Reset password.

The reset link works once and expires after a short time. If you do not receive the email within a few minutes, check your spam folder. If the email address is not registered, you still see the “if this email exists…” confirmation. This message prevents other people from checking whether an address is registered.

Accounts created with Google do not have a password and cannot use the password reset process. Sign in with Continue with Google instead.

Next step: add your first location →