Organisations and Locations

Jonot has two levels: organisations and the locations that belong to them. This structure controls settings, billing, and staff access.

Organisations

An organisation (org) represents your whole business, such as “Acme Healthcare” or “City Council Services”. Every location, queue, device, staff member, and billing record belongs to an organisation.

Key facts about organisations:

• Created during the signup wizard at https://join.jonot.io.
• Identified by a slug, such as acme-healthcare, that appears in every customer URL. A slug is a URL-safe name. It must contain 3–40 lowercase letters, numbers, or hyphens. The organisation name and slug are separate, so changing the name does not change the slug.
• An org can have one or many locations — locations are uncapped on every plan; see Billing and Plans for per-location pricing.
• Billing is managed at the org level.

Locations

A location is a physical venue or branch in an organisation, such as “Main Street Branch” or “Airport Terminal 2”. Each location has its own:

• Queues (one or more named waiting lists)
• Devices (kiosks, displays, and desks paired to the location)
• Staff team (location-managers assigned to this location)
• Ticket branding (header and footer text printed on kiosk tickets)

Each location has a slug that is unique within its organisation. The full customer join URL is:

https://customer.jonot.io/{org-slug}/{location-slug}/{queue-slug}/

Multi-location organisations

An org can have any number of locations. See Billing and Plans for the price of additional locations. Org-managers can see and manage all locations. Location-managers can access only their assigned locations, not other locations or organisation settings.

Roles

org-manager

• Full administrative access to the entire organisation
• Can create, edit, and delete locations, queues, and devices
• Can invite and remove staff at any location
• Can invite other org-managers (co-admins) to share full administrative access
• Can access and manage billing
• Can change organisation settings such as the name, industry, and URL slug without help from a Jonot super-admin. Changing the name does not change the slug. Changing the slug requires separate confirmation because it breaks printed QR posters, existing links, and pending notifications.

location-manager

• Access scoped to their assigned location only
• Can create, edit, and delete queues and devices within that location
• Cannot invite or remove staff, create locations, access other locations, or manage billing — these are org-manager actions

Roles are assigned when a staff member accepts an invite. See Manage Staff for the invite flow.