Call the Next Customer

The desk at https://desk.jonot.io is the staff-facing interface for managing the queue during the day. It does not require a personal login — the desk authenticates as a device using the token issued at pairing time.

The desk layout

The desk shows two main sections:

• Current — tickets that are currently CALLED (being served). Empty if no ticket has been called yet, showing a “No customers called” state. Multiple tickets can be in CALLED state simultaneously — each desk can call the next waiting customer independently.
• Waiting list — all tickets in WAITING state, in order.

Daily workflow

Call the next customer

Press Call Next to call the first WAITING ticket. The ticket moves to CALLED state.

• The display screen immediately shows the ticket number and the desk name.
• An audio announcement plays on the display.
• The customer’s phone updates to show that their number has been called.

Complete service

When service is done, press Finish & hold. The current CALLED ticket moves to COMPLETED state. Press Call Next to serve the next customer.

Skip a customer

If the customer does not respond, press Skip. The current CALLED ticket moves to SKIPPED state. Press Call Next to serve the next customer.

See Handle No-Shows for more detail on the skip flow.

Call a specific ticket

From the waiting list, staff can click on any WAITING ticket to call it directly — bypassing the queue order. This is useful when a specific customer has already arrived at the desk without being called.

Multiple desks, one queue

If multiple desks serve the same queue, each desk independently calls from the shared waiting list. When one desk calls the next ticket, that ticket is removed from the waiting list for all other desks simultaneously. The display shows each desk’s current call separately.

Between customers

After completing or skipping a ticket, the desk shows the “No customers called” state until Call Next is pressed. There is no automatic idle timer — the staff member controls the pace.