Manage Staff
Org-managers can invite staff as location-managers for a specific location. Location-managers can then access admin for that location — they can manage queues and devices without needing full org-manager access.
Invite a location-manager
Section titled “Invite a location-manager”Only org-managers can send invites. To grant a staff member location-manager access:
- In admin, open the location you want to grant access to.
- Go to the Team tab.
- Click Invite.
- Enter the staff member’s email address.
- Click Send invite.
The staff member receives an email with an accept link. The link is valid for 7 days. Once they click the link and complete sign-up (or sign in if they already have a Jonot account), they appear as an active team member with the location-manager role for that location.
Manage pending invites
Section titled “Manage pending invites”Invites that have not yet been accepted appear in the Team page with a “Pending” badge.
To revoke a pending invite:
- Find the invite in the Team list.
- Use the Revoke action on the invite row.
The invite link is invalidated immediately. You can re-invite the same email address at any time.
Removing active team members
Section titled “Removing active team members”Removing active members is not yet available in the UI. Contact support if you need to revoke an active team member’s access.
What location-managers can and cannot do
Section titled “What location-managers can and cannot do”| Can do | Cannot do |
|---|---|
| Manage queues for their location | Create or delete locations |
| Pair and remove devices for their location | Access other locations |
| View the waiting list and ticket history | Invite or remove staff |
| Manage billing | |
| Access org-level settings |
For full administrative access, an org-manager role is required. Org-managers are managed at the organisation level — contact your org-manager or see Organisations and Locations.