Ticket History and Export

The ticket history view lets admins filter tickets by status and date. It loads large results in stable pages and can export the filtered tickets from one queue as a CSV file.

Viewing ticket history (admin)

1. In admin, open a location and go to the Ticket log tab in the sub-navigation.
2. The list shows all tickets for the location’s queues, most recent first. Each row shows:
   • Ticket number
   • Queue name
   • Status (WAITING, CALLED, COMPLETED, SKIPPED, CANCELED, NO_SHOW)
   • Called-by desk (em-dash for static-token desks)
   • Created timestamp
   • Last-updated timestamp
3. Filter by status and/or date range using the controls above the list.
4. Scroll or use the page controls to load more results. New tickets that arrive while you browse do not move the results between pages.

Access requires the org-manager or location-manager role, and the view is scoped to your assigned location(s).

Looking up a ticket by number (desk)

Staff can look up a ticket by number in the queue paired with the desk. Use this to check its status or recall a skipped customer.

1. On the desk, tap the Look up link (or the search icon).
2. Enter the ticket number and press Look up.
3. The result shows the ticket’s current status, timestamps, and any staff annotations. From here staff can also recall a SKIPPED ticket or mark it as no-show.

Note

The desk lookup is scoped to the queue the desk is assigned to. A ticket from another queue in the same location is not visible from this view.

Exporting ticket data (admin)

To export tickets for a queue:

1. Select a queue and apply any status or date filters you want in the admin ticket history view.
2. Click Export CSV.
3. The server sends the results as a file download. For a large export, it sends the file in parts instead of storing the full result in memory first.

What the export contains: each ticket has five fields: number, status, desk that called it, creation time, and last update time. The export includes only the selected queue. It does not include staff annotations such as the customer name, party size, or note.

Spreadsheet formula protection: Jonot adds a single quote before values that start with =, +, -, @, a tab, or a carriage return. Spreadsheet programs then treat these values as text instead of formulas.

The export route is authenticated with your admin session — the download starts immediately in the browser without a separate login prompt.