Queues

A queue is a named waiting list within a location. When a customer joins a queue, they receive a ticket with a sequential number. Staff at a desk call tickets from the queue one by one. The display screen announces each call.

Queue anatomy

Each queue has:

• Name — the human-readable label shown to customers and staff (e.g. “Walk-ins”, “Appointments”).
• Slug — a URL-safe identifier used in the customer join URL. Generated automatically from the queue name.
• Customer join URL — the full URL customers visit to join this queue:

  https://customer.jonot.io/{org-slug}/{location-slug}/{queue-slug}

  This URL is also encoded in the QR code you share at the entrance.

Multiple queues per location

A location can have any number of queues. This lets you run separate service lines in parallel — for example:

• A clinic with “General Consultation” and “Pharmacy Pick-up” queues
• A government office with “Passport” and “ID Renewal” queues
• A bank with “Personal Banking” and “Business Banking” queues

Each queue has its own independent waiting list. A desk is paired to a specific queue at pairing time, so desks serving “Walk-ins” do not see tickets from “Appointments”.

Queue as the unit of management

The queue is the central unit around which devices and staff are organised:

• Kiosks are paired to a queue — customers who tap the kiosk join that specific queue.
• Desks are paired to a queue — staff call tickets from that queue.
• Displays show all active calls for a location, or the calls from a specific desk’s queue.

Creating and managing queues is done in admin under the location’s Queues tab. See Create a Queue for the step-by-step instructions.