Handle No-Shows

A no-show occurs when a customer’s ticket is called but they do not approach the desk. The desk can skip the customer and continue serving the queue.

Skipping a no-show

When a ticket is in the CALLED state and the customer is absent:

1. Press Skip on the desk.
2. The ticket moves to SKIPPED state (a terminal state — it will not be called again).
3. The display stops showing the skipped ticket immediately.
4. Press Call Next to serve the next customer in the queue.

Skipped tickets are not re-queued. If the customer returns and wants to wait again, they must join the queue from scratch (via the kiosk or QR code).

When to skip vs. when to wait

• Skip when you are confident the customer has left or will not approach in a reasonable time. The action is immediate and irreversible.
• If you want to give the customer more time, simply wait before pressing Skip — the desk holds the CALLED ticket until you act.

Calling a different customer directly

If a different customer is already at the desk (having arrived without being called), you can call their specific ticket directly from the waiting list:

1. Find their ticket number in the Waiting list section.
2. Click the ticket to call it directly.
3. The ticket moves to CALLED state. Multiple tickets can be in CALLED state at the same time — calling a specific ticket does not require completing or skipping any existing called ticket first.

This bypasses the normal queue order and is useful for customers who are present at the counter but whose number has not yet been reached.

After skipping

After a skip, press Call Next to serve the next customer. If the waiting list is empty, the desk returns to the “No customers called” state.