Customise the Display

The display screen at display.jonot.io shows live queue status in your waiting area. You can configure how many queues it shows, override its on-screen labels, and customise the call-cue flash colour on the Pro plan.

Multi-queue board

A single display can show up to 5 queues in a side-by-side live board. Each column updates independently. To assign multiple queues to a display:

In admin, open the location's Devices tab.
Click Edit on the display row.
Use the queue checkboxes to select 1–5 queues. The modal shows a live preview of the board layout as you toggle.
Click Save.

A display with exactly one queue assigned uses the single-queue layout. A display with no explicit queue assignment shows all active calls in location view.

Paused queues show a paused badge in their column but remain visible on the board.

Single-queue layout

A single-queue display leads with the now-serving hero and shows an Up next rail beneath it — the next few waiting numbers, each labelled with its position ("Next", "2nd", "3rd", …) so customers can gauge how close they are. When the display is assigned to a single desk, the hero also carries a desk identity header naming that desk, so the customer knows precisely where to go. Both are automatic — there is nothing to configure.

Call cue

Every time a ticket is called or re-announced, the display shows a full-viewport flash alongside the audio chime — a high-contrast overlay that makes the call visible from across the room even with the sound muted. The flash fires for first calls and for Call again re-announces from the desk.

The flash is always active on all plans. See Notification Sounds for details on the chime, the display.recalled re-announce sound, and how to customise the flash colour on Pro.

Display text overrides (Pro)

The Display texts editor lets you reword the labels your visitors see — things like the "Now serving" heading, desk instructions, and queue status messages. Changes apply live to the display without any page reload.

Accessing the editor

In admin, go to Settings → Display texts.
Edit the fields you want to change. Each field shows the shipped default as a placeholder — leave a field empty to keep the default.
Click Save display texts.

The changes are pushed to all paired displays for your organisation immediately via the live branding channel.

What can be customised

Now-serving view:

"Now serving" heading
Proceed hint (e.g. "Please proceed to the next available desk.")
Go-to-desk instruction (e.g. "Go to Desk 1" — keep {{desk}} in place)
"Desk" label
"No desks are currently calling." message

Recently-called list:

"Recently called" heading
"Active desks" heading

Queue status:

Paused message
Closed message
Queue-not-found title and message

Customer-facing:

"Queue paused", "Queue closed", and "Queue unavailable" status labels — both the short labels and their longer body messages

Labels that contain {{desk}} are placeholders that the display fills in with the actual desk name at runtime — keep the placeholder in your override so the desk name still appears.

What cannot be customised

Waiting count and next-number chips — the "X waiting" and "Next" labels used in the waiting summary.
Relative-time tokens in the recently-called list (e.g. "just now", "2m") — these contain count placeholders that are fragile to edit.
Operational chrome — pairing instructions, fullscreen toggle, reconnecting indicator.
Kiosk and customer app strings — overrides apply to the queue display only.

Per-language overrides

Override values are stored per language. The display renders in the language resolved for its location and device (see Languages), and your text overrides are matched to that language — so a customisation entered for one language does not bleed into another. Languages you have not customised fall back to the shipped defaults for that language.

Pair a Display — set up a TV or monitor.
Marketing Content — show custom text and images on the display idle screen.
Notification Sounds — configure chimes and the call-cue flash colour.