Pair a Display

The display is a TV or monitor in your waiting area that shows the live queue — which ticket numbers are currently being called and at which desk, how many customers are waiting, and a preview of the next numbers to be called. It updates in real time and automatically announces called numbers with an audio chime and a full-viewport flash.

Pairing steps

Pairing follows the same two-device handshake as the kiosk: the display requests a code and shows it on screen; you enter that code in admin to activate it.

Step 1 — request a code on the TV or monitor

1. On the device connected to the display screen, open a browser and navigate to https://display.jonot.io/pair/.
2. The display requests a pairing code and shows it on screen — a 7-character code like K7M-4PQ, valid for 10 minutes.

Keep the screen visible. You will type this code into admin in the next step.

Step 2 — activate the device in admin

1. In admin, open your location and go to the Devices tab.
2. Click Pair device and select Display as the device type.
3. Assign the display to one or more queues (see Display assignment below).
4. Enter the 7-character code shown on the display screen.
5. Click Activate. The display detects activation and switches into the live queue view.

If the code expires before you enter it in admin, go back to the display's /pair page to request a new one.

Display assignment

A display can be configured in the following ways:

• Single queue — shows the calls for one specific queue. Useful when each queue has its own dedicated screen.
• Multi-queue board — shows up to 5 queues side by side in a combined live board. Each column is independently live; paused queues show a paused badge. Assign multiple queues using the checkboxes in the edit modal.
• Location view (unassigned) — shows all active calls across the entire location. Useful for a single shared screen in the waiting area.
• Linked desk — optionally, a display can be linked to a specific desk. When the desk is online, the display shows only that desk's calls in a focused single-ticket view. If the linked desk goes offline for more than 2 minutes, the display automatically falls back to the location view until the desk reconnects.

To change a display's queue assignment or linked desk after pairing, open the Devices tab, click Edit on the display row, and adjust the queue checkboxes or the Linked Desk selector.

Keep the display awake

The display runs in the device's browser, so the device's own power settings decide whether the screen stays on — Jonot cannot override them from the web page. If the screen dims or sleeps, customers lose sight of the live queue, so configure the device to never sleep and keep it on power:

• Android tablet or TV box — open Settings → Display and set the screen timeout to the longest option (or Never, where offered). If your device has no "Never" option, enable Developer options → Stay awake, which keeps the screen on while charging. Turn off any screen saver / "daydream".
• Smart TV — disable the built-in screen saver, eco / power-saving timer, and auto power-off in the TV's settings menu. These vary by manufacturer but are usually under Settings → Power or Settings → General.
• Desktop or laptop browser — disable system sleep and screen blanking in the operating system's power settings. The desktop lockdown guide walks through this per-OS (the sleep and screen-blanking steps apply to a display too, even though that guide is written for the kiosk).

Always keep the display device connected to power — most devices sleep or throttle on battery regardless of the screen-timeout setting.

Next step: pair your desk →